ES Communication Protocol

A. ESs should not communicate to their parents as a group unless:

1. It is a parent list serve message, a school directive, or selected portions from the school newsletter or school webpage.

2. (If other than above) The content has been approved by their advisor prior to sending it. E-mails related to routine service to their families are the only exception.

3. The email addresses on a group e-mail are hidden from view by the recipients, or all of your families have given you written permission to be on a “list” of your class.

4. No communication should ever be sent by an ES on school letterhead without prior approval from the school director.

B. ESs should communicate professionally to their parents at all time

1. It is not appropriate to discuss ES job duties, job duty changes, ES employment issues, school pay issues, etc with parents in our

school.

2. Parents are our customers, and need to be treated professionally as such at all times, and not as fellow employees.

3. All school communications should be communicated positively.

4. Report parent concerns about school issues to your ES Advisor ASAP.

C. ES Communication Chain of Command

1. An ESs first line of communication for all issues (that are not personal personnel issues) is your assigned ES Advisor.

2. If you do not feel your ES Advisor is being responsive to your needs, or has not addressed your issue to your satisfaction, your next point of contact as an ES is to contact the ES Support Director.

3. Your next step would be to contact the school Co-director Team collectively for a review.

4. After step 4, you may file a formal complaint with the HR department.

5. Personal personnel issues should only be directed to the HR/Personnel Department.

D. We often receive requests from outside sources for verification of information regarding both students and Education Specialists. Only the staff at the IEM office or an IEM school office should address these types of questions.

1. For requests for verification of employment or income, please have the inquiring party contact hr@ieminc.org or call 800-979-4436 to speak to the personnel office.

2. For requests for verification of enrollment, attendance, and transcripts, contact studentrecords@ieminc.org or call 800-979-4436 to speak to the student records office.