Internet Service Provider for Your Students’ Usage

Revised 4/2010

ISP Information:

We are currently using SiteStar Corporation as our ISP vendor. The charge for internet access is $13.95 a month, and it is deducted monthly from your ES account for each family with ISP services. Internet services and monthly deductions will continue until you (the ES, not the family) notify the office that you wish services to terminate. Remember to terminate the service by emailing ISP@ieminc.org when a student drops. The computer to be used by the student with this service must have a modem (not all computers come with a modem now).

To Set-Up/Deactivate:

1. Email ISP@ieminc.org with the following information:

Parent number and name
Student number and name for up to 2 email accounts
Number of email accounts--parent only, parent and 1 student, or parent and 2 students (maximum allowed)

2. Fax (530-295-3583, attention ISP) or mail (to Placerville office, attention ISP) the Network/Internet Acceptable use form. This form is in WEBfiles- going to "view" materials and click on an item that is checked out to that family. For those students that would like to have an ISP but do not have a school-owned computer, the form can be found on the generic forms page. The ISP and email accounts will be readied, and activated on the first of the following month if received prior to the 25th of the current month. The actual user names and passwords will be assigned (not selected by the parent/student) by the office, and emailed to the ES for distribution to the family upon account activation.

3. To deactivate an account by choice or if a family drops from the school, immediately email ISP@ieminc.org . Remember, monthly deductions from your IF budget continue until you contact ISP@ieminc.org and ask for an account to be terminated. ISP accounts will remain active through the summer months for continuing students who have submitted a Fall SA.

ISP Timeline:

ISP services will be activated once a month. For activation/deactivation on the 1st of the month, please be sure all paperwork will reach the IT department by the 25th of the preceding month. Any notifications reaching IT after the 25th will start/stop services the following month (in 5 weeks).

For any questions concerning ISP accounts for your families, please email ISP@ieminc.org. (The questions will need to be sent in by the ESs, not the families themselves.)

ISP For Summer Service:

If your continuing students want to have summer internet access, please make sure that they have enough funding in their current year accounts for the $13.95 X 2 months ($27.90 for June and July). If they have enough funding, and will not be dropping from the school, then they may continue their internet service over the summer months. If they don't have enough funding, or they are dropping from the school, then it must be discontinued. (The $150 that that can be spent ahead for Fall curriculum cannot be used as funding for summer internet service—it must come from the prior year’s IF.)

Please e-mail ISP@ieminc.org by May 24th with a list of those students' names and student numbers that must be discontinued due to lack of funds or are dropping from the school. To continue to receive summer ISP services, the family must have signed SAs for Fall.

ISP Technical Support:

If a parent is having a problem with a school internet account, they may contact SiteStar Corporation directly at: 1-888-271-9672.